Shipping policy

Shipping Policy

Thank you for shopping at Smile! Here's everything you need to know about our shipping.

1. Processing Time

• Orders are processed within 1-3 business days after payment confirmation
• Orders placed on weekends or holidays will be processed the next business day

2. Shipping Methods & Estimated Delivery

Delivery times are estimates and may vary due to carrier delays or customs processing.

3. Shipping Rates

• Standard Shipping: Free on orders over $50
• Expedited & Express: Calculated at checkout based on weight and destination

4. International Shipping

• We ship worldwide to most countries
• International orders may be subject to customs duties and taxes, which are the responsibility of the customer
• Delivery times may vary depending on destination country

5. Order Tracking

• Once your order ships, you'll receive a confirmation email with a tracking number
• You can track your order via our website or the carrier's tracking page

6. Lost or Delayed Packages

• If your package is delayed beyond the estimated delivery time, please contact us
• We are not responsible for delays caused by customs, weather, or carrier issues
• If a package is confirmed lost, we will send a replacement or issue a full refund

7. Incorrect Address

• Please ensure your shipping address is correct at checkout
• We are not responsible for orders shipped to an incorrect address provided by the customer